Never be too sure about your customers´ experience ........

Tailor Made Mystery Shopping for

* Business and Leisure Hotels

* Scheduled Flights, Private Jet Charter

* Destination Management

* Hospitality Projects

 

Decades of professional experience from different angles enable us to check implementation details of your service policies and procedures and to develop improvements. We conduct mystery shopping missions in the following areas:

 

-        Upscale Business and Leisure hotels (with special approach dedicated to newly opened venues or launched services or repositioning and upgrade objectives)

 

-        Check-In, Pre-boarding, inflight, check-out and “final impression” quality for scheduled flights and general aviation

 

-        Hospitality projects (temporary and permanent)

 

-        Destination management (inbound services, special interest portfolio of products, impression and issue management, arrival and departure services)

 

Our aim is to serve your quality delivery and improvement strategies in order to develop and maintain competitive advantage in added-value and upscale oriented business environments. Our perspective is the point of view of the demanding international traveler and customer, their experience of “bottle necks” and the relevant global benchmarks. We are aware of international trends and “best-in-class” services and mirror your actual performance. Briefing, findings and improvement suggestions are treated strictly confidential between client and us.
 

 

 

THE MATCHMAKERS

for your competitive

advantage in

international business

 

Executive Incubator

for Market Expansion

and Transactions

between

ASIA and EUROPE

 

We provide solutions -

in both directions.

 

 TREND TRANSFER

Ltd. & Co. KG

 

What are you waiting for?

FON:

+49 89 89059631

+49 89 23511670

+44 20 23392369

 

FAX:

+49 89 89059632

 

or click HERE

OSEC accredited:

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Richard Adam


 

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